Frequently Asked Questions

We have tried to compile all of the frequently asked questions we receive my email. So rather than you email and wait for a reply, we hope that you can get the information here.

If there is something we have forgotten, email us and we can respond as soon as we can.

Click on the link below to take you to the relevant section:

Cancellations

All reservations are made on the basis of five days minimum notice of cancellation. A full cancellation policy can be found on our terms and conditions page. Should you wish to cancel a room, we ask that you contact us as soon as possible so that we are able to re-let the room.

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Car Rental

We recommend EUROPCAR as a car rental company for guests looking to stay with us. Depending on your method of travel to the Westcountry, there are different stations at would be more suitable. Click here to get more information.

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Check In

We ask for guests to check into their rooms from 12 midday till 6.00pm. We do cater for late arrivals, however, this is strictly by arrangement only. If you think you will be later than 6.00pm, telephone us in advance and we will make sure someone is here when you arrive.

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Cot

We have a cot we are able to provide to guests. We do ask that guests provide their own bedding for its use. If you require the cot, please reserve it when you place your reservation as we only have one available.

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Early Breakfast

We serve breakfast between 8.30am to 10.30am every morning. We are unable to provide guests with an early morning cooked breakfast prior to these times. However, do ask as we can sometimes cater for a small breakfast consisting of toast, cereal and a hot beverage before you leave.

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Kit Transfer

Guests who are walking the Southwest Coastal path are offered a service of a kit transfer to their next destination. We offer a kit transfer service within the catchment area by arrangement only. When reserving your room, as a member of staff about the service and the charges.

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Laundry and Washing

The Riverside has no facilities for providing a laundry service to guest's personal items. However, Tintagel, the next village has a laundrette offering washing, drying and ironing facilities at good rates. Ask for more details.

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Parking

In Boscastle, all local residents and visitors are restricted to using the large Pay and Display Car Park opposite the Cobweb Inn, only 50 yards from the Hotel. This car park charges daily from 09.30 to 18.00 in the peak season. After this time the car park is free. This information was correct as of the 22 April 2007 but guests are reminded to check the information board before purchasing tickets from the machine. More information can be found by checking the Cornwall Council website.

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Pets

The Riverside is unable to accommodate pets on the premises. However, we do recommend ‘Collans Cross Kennels’ (Telephone 01840 213410) based in five miles away in Camelford.

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Smokefree Policy

From Sunday 1 July 2007, it is the policy of The Riverside that all our premises will be smokefree and that all our guests and employees have the right to enjoy a smokefree environment. Smoking is prohibited in all enclosed and substantially enclosed premises. Prior to the 1 July 2007, this was our policy, however, this has not become statutory throughout England.

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